JAG Policies and Procedures

What you need to know.

Information about in-person and remote appointments.

How to schedule your appointment

Fees, costs, and accounting policies

Our courtrooms and capabilities

Where and how to send documents for your appointment

Meet our experienced administration team

COVID-19 Policies and Procedures

Call us directly with any additional questions: 303-572-1919 or 1-800-ARBITER.
Policies are subject to change based on COVID-19/variants health concerns at the time of the proceeding.
Due to COVID-19 and variants, Judicial Arbiter Group, Inc. (JAG) has implemented guidelines and expectations for anyone who will be attending any proceeding at JAG, including all JAG staff. For your safety, and the safety of everyone, these policies are strictly enforced. Please read them over carefully and distribute them to everyone that will be in attendance the day of the proceeding. In the alternative, JAG arbiters can conduct proceedings via Zoom. If that is preferred, contact us for further details.
Everyone must be fully vaccinated to enter the JAG offices.

If you are fully vaccinated, but do not have proof:

  • You will be screened for temperature and asked health screening questions (see below for questionnaire and assumption of risk) in the main lobby of the building. If you do not meet the health criteria you will not be allowed to participate in the settlement conference.
  • You will have to self-administer a rapid COVID test and report the results to a JAG representative.

You are not required to wear a mask. We do however continue to recommend that you do so.  If you do not have one, we will provide you with one if you would like.

Please maintain social distancing (6+ feet apart) at all times. Go directly to your assigned conference room and only move about the office when absolutely necessary. Please do not congregate in communal areas or coffee bars.

Restrooms are high traffic areas where social distancing may be hard to maintain. Only one person may be in the restroom at any time.

Conference room doors will remain open to facilitate air flow. Parties in the same case will be separated to maintain confidentiality of conversations.

We will only be providing coffee and drinks in the coffee bars. Snacks and lunch will be delivered in separate containers to each conference room. 

Schedule Your Session

Schedule your appointment through our admin team. 303-572-1919 or 1-800-ARBITER
Scheduling of matters with the Judicial Arbiter Group is accomplished through an automated calendaring system operated by the scheduling department. Arbiter selection is by preference of involved counsel unless choice is delegated to Judicial Arbiter Group, Inc. by prior agreement of all parties.

JAG arbiters are also available to resolve certain matters by teleconference. Appropriate matters suitable for teleconference should be scheduled through one of the scheduling clerks, at 303-572-1919. To check the calendar status of a specific arbiter, counsel should click the calendar link on the arbiter’s biography page. For general arbiter availability by date, click the arbiter calendar button. 

Fees, Costs, Accounting

Call us directly with any additional questions: 303-572-1919 or 1-800-ARBITER.

Fees charged by staff of the Judicial Arbiter Group, Inc. are based on an hourly rate and will vary with the arbiter selected and the nature of the case submitted. Such factors as the number of parties, location, or unusual travel requirements may affect the rate. JAG does not charge filing or administrative fees. Fees for producing summary jury trials or focus groups include actual expenses such as jury procurement, surveying and compensation, videotaping, arbiter time and a project coordination fee for trial management services. Please contact the JAG office directly for specific information regarding arbiter fees and case-specific costs.


Travel time incurred by the staff of the Judicial Arbiter Group, Inc. is charged at one-half (1/2) the selected arbiter’s normal hourly rate. In addition to the costs of public transportation, cases requiring travel outside the state of Colorado will be assessed a flat charge necessary to cover the cost of lodging, meals, ground transportation, car rental and other related expenses.

Deposits and cancellations

In binding arbitration hearings or domestic relations settlement conferences counsel will be required to forward a deposit based upon the chosen arbiter’s hourly rate and the estimated time required for trial and deliberation. Participating parties should contribute equally in the submission of the required deposit unless otherwise agreed. Arbitration hearings or settlement conferences cancelled or continued within fourteen (14) days of the scheduled matter may be subject to a fee based upon the arbiter’s hourly rate and the number of days reserved but not used.


Clients of the Judicial Arbiter Group are able to receive current financial information on account balances and billing by contacting the Accounting Manager (jburt@jaginc.com). Other questions regarding accounting or collections can be directed to the Controller (tcowles@jaginc.com). In cases with special billing requirements, counsel should provide the billing agreement, in writing, to JAG accounting staff, as well as all involved parties, at least seven (7) days prior to the scheduled matter. Failure to do so will result in an equal billing split and responsibility for payment assigned accordingly. All special billing information is confidential and not disclosed to the case arbiter.


Offices of the Judicial Arbiter Group are designed for efficiency and function, with ample facilities for arbitration hearings, settlement conferences and summary jury trials.

There is generous space for private attorney-client conferencing. Computerized attorney work stations with access to internet, e-mail, word processing and legal research are available. All facilities of the Judicial Arbiter Group are handicap accessible with convenient parking nearby.

These capabilities permit counsel to give effective, technology-based presentations, record witness testimony for future review, and observe and record real time jury deliberations.

JAG's courtroom is equipped with the most advanced presentation and recording tools, including ELMO, Skype, a 120" high definition projection screen, and two 55" LCD monitors. Additionally, JAG has the capacity to digitally record three juries deliberating simultaneously.



1601 Blake Street Ste #400 Denver, CO 80202



Documents required for JAG hearings can be delivered, faxed, or e-mailed to the Judicial Arbiter Group.

Please note that there is a 50 page cumulative limit for emailed documents. Counsel choosing to submit materials by email should send information, in advance of the scheduled date, both to the individual arbiter and to materials@jaginc.com. For cases in the Colorado Springs JAG office, administrative questions and settlement or arbitration materials should be directed to krawlins@jaginc.com.​

Our Administration Team

Jackie Burt
Direct: 720-932-3433

I am a Colorado native, married to a wonderful man, with 2 sons and 3 adorable grandchildren…oh, and I can’t forget Dude (my four-legged best friend)! I work in the accounting department at JAG, processing invoices, paying bills, etc. as well as back up answering the phones, typing and filing documents – really, whatever is necessary to get the job done. I have been very fortunate to work with an amazing group of people at JAG since 2013. When not at JAG, I enjoy being with my family, camping, long walks with the dog, bbq’s in the backyard, reading, and cheering on the Broncos.

Tina Cowles
Direct: 720-932-3455

Tina Cowles has been the financial controller at JAG since 1992.  She has a Bachelor’s Degree in accounting from Butler University and a Master’s Degree in Counseling from Colorado Christian University. She lives in Lakewood with her daughter, Kalia; dog, Tessa; and cat, Jazz. She was born and raised in Indiana and moved to Colorado in the ‘80s. When she’s not working at JAG she enjoys volunteering at Foothills Animal Shelter, going to movies, and working on her hobbies of weaving and crocheting.


Lisa Garcia
Direct: 720-932-3441

I was born and raised in Colorado. Mother of 2 sons and one daughter. Nana of 5 wonderful grandchildren. I worked for Boulder Courts for 13 years before coming to JAG.  I am beginning my  14th year at JAG. I specialize in the electronic filing arena, working with several different entities including the U.S. District’s pacer system. I process orders and manage pleadings for the judges in the Arbitration, Special Master and the Judge pro tem cases. While not at work, I have a crafty side and I am always  learning something new to enhance my knowledge. Working at JAG and all of the amazing people is something that I value. 

Nick Gonzalez
Direct: 720-932-3454

Nick Gonzalez has been with JAG since 2014. He grew up in the Midwest and has lived in Colorado since 2010. Loves the outdoors and basketball. 

He does a wide variety of tasks for JAG including setting all up all of the zoom mediations, arbitrations and hearings. Nick is constantly roaming the office so don’t be afraid of stopping him to ask for help.

Jon Marie James
Main Line: 303-572-1919

I am a genuine Colorado native with strong family roots in Louisiana. I graduated from Colorado State University with a Bachelor’s degree in Criminology and a Master’s degree in Criminal Justice. I was employed with the City & County of Denver Sheriff’s department, where my primary role was Fugitive Warrants and Extraditions Coordinator. I retired from the City & County of Denver after 21 years there. I love reading, traveling, volunteering, gardening, and dogs.

Ellen Mauro
Main Line: 303-572-1919

Like JAG, I am proud to be a Colorado native.  I am part of the scheduling team at JAG. However, over the course of many years I have done most administrative functions such as answering the phones, filing, statistics, typing awards and settlement agreements, mass mailings and invoicing.  At one time planning the JAG retreats was one of my primary functions. I also enjoy putting together our mock juries.

I love fast cars (especially muscle cars), ballroom dancing, traveling and anything that involves my family and friends.

I have had the good fortune of working at JAG since March of 1988.

Leah McGirr
Main Line: 303-572-1919

I am originally from San Francisco. After graduating from cooking school and being a pastry chef in the bay area, I moved to Denver in 2000. I have been with JAG since 2007, where I am one of the schedulers, as well as provide the snacks and lunch for our office and clients. When not at work, a few of my favorite things to do are travel, explore Denver’s booming restaurant scene with my husband, and spending time with our fur baby, Cooper.

Karen Rawlins
Main Line: 303-572-1919

Well, here I am doing what I enjoy most – fishing, camping, and outdoor activities with family! I have lived in the Colorado sunshine since 1956,
when my parents moved from Texas so that dad could open the first Sears store in Colorado Springs. I was educated in the parochial school system and have raised my three sons here, and for the most part, the family ties remain in Colorado Springs. My journey with JAG began in April of 1993 as office administrator for the Colorado Springs office as well as working in the Denver office assisting with whatever was needed. It was, and has been the best career move for me and I feel very fortunate that I
continue to be part of the JAG family.

Quinn Seremet
Main Line: 303-572-1919

Born and raised in Denver, I now live in Littleton with my roommate, our cats Milo and Cabbie Tat, and our chinchillas Fester & Gomez. When I’m not completing morning check-in, you can find me helping around the office wherever necessary! I love all sorts of fiber arts and am currently studying to become a certified Spanish-English Interpreter and Translator.

Heather Turner
Main Line: 303-572-1919

The receptionist at JAG since 2011, Heather Turner enjoys using her years of experience at JAG to provide the epitome of customer service for our clients and coworkers. Passionate about the smooth operation of documentation and mediations. When she is not collecting Arbiter’s materials or beating them at fantasy football, you will find her outdoors. She loves gardening, hiking, camping, snowboarding, playing with her beautiful grandchildren, and traveling with her husband of 34 years.

Michele Zeigler
Main Line: 303-572-1919

After spending 16 years at the Colorado Supreme Court and Court of Appeals as an administrative clerk, I joined JAG in 2003 and am part of the scheduling team. I am a semi-native having moved here from Virginia when I was 2 years old. I like to cross-country ski, hike, camp and bike.  Other hobbies include gardening and reading. I have one husband, two children, a daughter-in-law, seven siblings, 16 nieces and nephews and I’m a great-aunt to 19 nieces and nephews.

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